Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I be sure of the quality of your jewelry?
Every piece at Crown Jewellers is crafted using premium materials, including 18k gold plating, sterling silver, and ethically sourced gemstones. Each order includes a certificate of authenticity and a 12-month craftsmanship warranty.
What are your shipping times and costs?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a return or exchange policy?
Yes, we want you to love your purchase. We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and earrings are final sale for hygiene reasons.
How should I care for my Crown Jewellers pieces?
To maintain their brilliance, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided microfiber pouch and clean gently with a soft, lint-free cloth after each wear.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.